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About Me

Dr. Gigi Smith is the founder and Master Integrator of The Chandler Groupe, a business and technology consulting firm that helps organization increase revenue and improve business efficiency. Dr. Smith’s experience includes:
• Former C-level Executive;
• Chief Information Officer for small, medium and large-sized organizations supporting up to 20,000 staff;
• Professor of graduate and doctoral students;
• Certified Project Manager Professional; and
• Effectively managed hundreds of successful and multi-million-dollar projects.
Smith’s interest in business and technology bloomed in college, where she realized its transformative power to influence how people think, work and live. Gigi holds a bachelor’s degree in Computer Information Systems, a Master’s in Business Administration and a Doctorate in Management. Extensively published, her research is well-documented across multiple disciplines including and in addition to technology, leadership, business, management, project management, and marketing.

With her considerable skill set in business, marketing, and technology, Dr. Smith is emblematic of the 21st-century leadership and helping organizations achieve their fiscal and organizational goals.

Current work

The Chandler Groupe Title:, President Employed From: July 1995 To: Present Duties: Responsible for the organization s consistent achievement of its mission, vision, and financial objectives. Ensures the organization s long-range strategy achieves its mission and goals and makes consistent and timely progress on all business initiatives. Provide leadership in developing program, organizational and financial goals. Liberty University Title: Assistant Professor Employed From: February 2011 To: Present Duties: Lead professor and taught Graduate and Undergraduate Project Management, and Operations Management classes.

Education

  • National University

    • 2004 Master of Business Administration , Business, Business Administration
    • 1988 Bachelor of Business Administration , Computer Information Systems
  • Colorado Technical University – Institute of Advanced Studies

    • 2004 Doctorate of Management, Management

Experience

  • Serendipity Innovation

    • 7/1995 - Present President
  • State of California – Various State Departments

    • 11/1990 - 10/2014 , Chief Information Officer, Deputy Director
  • Liberty University

    • 2/2011 - Present Assistant Professor
  • CompUSA

    • 6/1997 - 10/1999 Trainer
  • University of California-Davis- Extension

    • 10/1999 - 4/2006 Adjunct Faculty
  • Colorado Technical University Online

    • 4/2006 - 11/2012 Adjunct Faculty
  • Liberty University

    • 2/2010 - Present Assistant Professor
  • State of California – Various State Departments

    • 11/1990 - 10/2014 Chief Information Officer, Deputy Director, Chief Technology Officer

Courses Taught

  • Research and Statistics

    Graduate

    Colorado Technical University Online

  • Leadership

    Graduate

    Colorado Technical University

  • Data Mining

    Graduate

    Colorado Technical University Online

  • Health Informatics

    Doctoral

    Walden University

  • Public Relations

    Undergraduate

    City University of Seattle

  • Marketing

    Undergraduate

    University of California at Davis

  • Information Technology

    Graduate

    Colorado Technical University Online

  • Supply Chain Management

    Undergraduate

    Colorado Technical University Online

  • Project Management

    Graduate

    Liberty University

  • Organization Development and Change

    Monroe College at New Rochelle

  • Operations Management

    Graduate

    Liberty University

  • Business Intelligence

    Graduate

    City University of Seattle

Teaching

My teaching philosophy is learner centered and focuses on the needs and desires of the student. I believe higher education must encompass a holistic approach to educational delivery that views the student as central to the learning process. My goal is to remove the time, space, local and universal barriers that can encumber the students learning process and restrict their educational advantage. I serve to assist students in supporting those intrinsic and extrinsic motivational factors and the self-discipline and engagement required for each learner to achieve his or her own intellectual, personal and professional development.

Education has always been very important to me, and it has always been an integral part of my life. I see myself as a lifelong learner who will always be learning through research, experience, and interaction with others. One reason that I desire to be a professor is that I want to share what I have learned about learning, teaching, and working with children, but also look forward to learning even more from my students.

One of my undergraduate professors once told me that all he desired, all that he hoped for, was to help his students learn. He explained his desire by asking me to imagine myself standing on his shoulders and seeing a little further into the horizon, and thus seeing beyond his scope of vision. I hope to achieve the same goal: to help my students see at a greater distance into the horizon than I can see.

For me, a teacher is one who is respectful, understanding, approachable, and supportive. The way I interact with students demonstrates my respect for them. For example, I never say anything derogatory to them or use them (or any of their work) as a poor example. I illustrate understanding by listening to their needs, even if I am unable to comply. Because I treat students with respect and understanding, I am approachable; students often ask for additional help and thank me for making them feel comfortable and not intimidated for asking questions. When I work with students, I am supportive of their ideas and desires. For instance, once a new teacher wanted to write a unit lesson plan on a topic that I thought would be difficult for him. Rather than disapprove the topic, I helped him find the resources necessary for him to organize the unit. If anything, I would hope that my past, present, and future students perceive me to have these qualities too.

Learning is a lifelong process. I find it difficult to divide any experience from learning, and I do not think that any day passes that I do not learn something. Life is experience, and experience is learning.

We learn by example. I quickly learned the power of providing examples for my student by writing an example and explaining what I was thinking as I wrote. Too often, instructors assume that students have learned the basics (or even more complex topics).

We learn by doing. People learn to use computers by using them. We internalize new experiences by performing those exact tasks. This reminds me of an ancient Chinese proverb:
-Tell me, I forget.
-Show me, I remember.
-Involve me, I understand.

We learn by creating our own meaning. There are so many factors, including our own past experiences, that influence our learning. No matter how we attempt to assess student learning, or how much we impose our ideas upon students they will create their own meaning and understanding of the material. Learning is situated in the past and present interactions that the students have experienced, over which instructors have no control.

We learn through discovery. Especially in regard to using new technologies, I find that we learn best through exploration and by trying new things. It would be easy (and boring) for me to explain to students step-by-step how to create a database, but it is more fun and interesting for them to discover on their own how to create one (with some guidance).

We learn from our mistakes. Some of my best learning experiences were gleaned from my mistakes. In several cases, I learned that a particular strategy was not effective, and should not be used again; in others, I learned that it should be repeated. For example, when teaching a science methods class to teachers, I learned that few of the teachers knew how to write effective objectives. Unfortunately, this happened towards the end of the class, but I have learned not to assume that even experienced teachers have been taught all of the basics.

In today's Information Age, I believe it is imperative for instructors at all academic levels to employ technology in their instruction, in particular because it is so prevalent in our society. There is not one facet of life that is not tied to technology in some way. However, I also believe it is important to utilize technology in meaningful ways and with purpose. Simply using technology for technology's sake defeats the purpose. Further, technology should be used to make things easier and more efficient, not to make things more complicated.

Publications

  • Women in Cyber Space

    Smith, Gigi

    2001 UC Davis University Extension, Professional and Continuing Education. Fall 2001

  • Retention of IT Professional in California State Government

    Smith, Gigi

    2009 Colorado Technical University - Institute of Advance Studies

  • An Applied Research Study on Information Technology Talent Management and Knowledge Management Innovations for Generation Y Information Technology Professionals in the Nuclear Power Industry

    1. Burrell, N.D., and Smith, Gigi

    2010 International Journal of Nuclear Knowledge Management

Honors

  • Correctional Management Information System Feasibility Study Report

    1994 California Department of Corrections

  • Correctional Management Information System Procurement Project

    1994 California Department of Corrections

  • Technology Day Success

    1994 California Department of Corrections

  • Award for Sustained Superior Accomplishment

    1996 California Office of the Attorney General

  • Excellence in Teaching

    2001 University of California, Davis

  • Professional Development for Technology Personnel

    2005 State of California, Information Technology Strategic Plan

  • Organizational Collaboration Award

    2006 Government Technology Conference

  • Outstanding Leadership in Information Technology

    2007 California Department of Rehabilitation

  • Faculty Spotlight

    2012 American Sentinel University

Presentations

  • Marketing for Small Businesses

    2017 Connecting the Dots

  • Creating Accessible Technology and ADA Compliance

    2007 Government Technology Conference

  • Training and Marketing Services

    2008 Government Technology Conference

  • California Policy Development Impacting Behavioral Health Information Technology and use of Electronic Data

    2009 California’s Ninth Annual National Information Management Conference and Exposition

  • Staff as a Critical Success Factor to Making your IT System Work

    2009 California’s Ninth Annual National Information Management Conference and Exposition

  • Growth-Sector Jobs in Information Technology

    2009 2009 BASS Upward Mobility

  • Cost Optimization Strategy

    2010 Public Sector Technology Exchange

  • Information Systems Staffing Challenges in a Rapidly Changing Environment

    2010 California’s Tenth Annual National Information Management Conference and Exposition

  • Lessons Learned: What’s Working, What’s Not Working, Tips for Administrators

    2010 California County Alcohol and Drug Program Administrators' Association of California Conference

  • Getting IT Done session

    2011 Los Angeles Digital Summit

  • Risk Management

    2012 PMO Alliance Forum

Memberships

  • Toastmasters - Roseville Taosters
  • Project Management Institute